Emirates Reviews

Got an urgent issue you need to solve? Sorry, there’s no way to do that. Try in a month.
Contact via live chat? Never available.
Via facebook? All that you get is, automated messages about how much they care about your concern.
Phone number? Only if you’re calling from the country of your departure.
May be email? Wait for a week and get an email redirecting you to facebook.
So much fun.
Oh right, and whatsapp doesn’t work either.

I am never one to leave bad reviews, however the rip-off that this Airline is, I would never recommend anyone use them....Ever!
We had our flights cancelled while on vacation as result of Covid impact and at the time were informed we could keep the tickets for future flights or choose to receive a full refund . (This ended up being a load of Bull)
We opted for the refund. They ended up removing charges for taxes etc and for a flight from South Africa to London (which is expensive by the way) we only received £90.60 in return for each of the tickets(2). None of this was fully explained, also they did not give a CRAP that as result of their cancellations, we needed to spend additional funds to extend our stays at different hotels and they did not open flights at all, so we needed to book with another airline which cost us even more to get home.
The lack of empathy, consideration and the exorbitant and daylight robbery charges taken off the refund shows that they do not care about customers and that they are a monopoly hungry airline.

We have decided to go ahead and log further complaints through UK Aviation authority as we know they have done this to many other customers which found themselves in the same situation.

My wife’s brother died suddenly in a construction accident and she had to fly back quickly to Kenya for the funeral which was in a few days. We found a flight on Emirates, it was very expensive but it would get her there on time. She checked in at Birmingham but nobody at checkin would help her submit her Covid certificates to the Global Haven site. In the end two young Indian girls helped her otherwise she would not have been able to fly. Curiously the woman helping at checkin to direct folks to the appropriate checkin clerk was seen helping an Asian couple with documents. I can only assume they didn’t help my wife because she is black African.
The flight from Birmingham to Amsterdam was delayed but my wife was told not to worry, her connecting flight in Amsterdam would be alerted.
When she arrived in Amsterdam her connecting flight had departed. She was offered a flight the next day which my wife refused so she was given a flight to Nairobi via Entebbe, Uganda. She would arrive in Nairobi on the morning of the funeral but with a bit of luck she would make it. On arriving in Entebbe she was refused boarding onto the Nairobi flight and no reason was given. My wife was very, very upset. I phoned Emirates in Dubai and demanded that they put her on the next flight to Nairobi but she would miss her brother’s funeral. It cost me £60 in phone bill to phone Dubai for 30 minutes. I have complained to Emirates and they have said the flight problems were not their fault so no compensation but as a gesture of ‘goodwill’ they are adding Skywards Air Miles to my wife’s card. I have told them we will never fly Emirates again. Now requesting details of their Ombudsman scheme

I have attempted to book seats on my upcoming flight to go on my honeymoon and have encountered an error (several times) which asked me to contact Emirates and gave me a phone number to call.

I rang the phone number (Emirates Airlines) to be told that there is an issue with one of the tickets and that I'd need to contact Emirates Holidays for them to re-issue it.

I contacted them on the number provided, after being passed from one person to the next and intermittently sitting on hold for 2 and a half hours I gave up and emailed a complaint! The response was to try booking the seats via the Emirates App - tried this, it didn't work. Later the same day I received a phone call in response to my complaint, during which I was told to try and book the seats again and they would 'talk me through' how to do this, like I was incapable. After doing so the same error message appeared once again. She then told me that I would need to speak to Emirates Airlines because she can't take secure payment for the seat booking on the number she was calling from. She said to ask to speak to a supervisor if the person on the line was unable to help.

I have spoken to Emirates Airlines again this morning who have said that I once again that it is an Emirates Holidays issue, there is something wrong with the ticket issued for my partner on one leg of the flight. I asked to speak to a supervisor, as I had been advised the previous day but they wouldn't put me through. They said that they have looked into the issue and I would need to speak with 'flight centre' in order to get the problem resolved, spouting a load of nonsense about the code on the ticket that I didn't understand, but that they would update the notes so that the next person would know what the issue was.

I am now sat on hold, to who knows, waiting for the issue to be resolved.

This isn't the first issue that we've experienced with Emirates either, the first was a change in our flight which has probably triggered all of this mess.

Second time in a week they have changed my flights both ways! How many times are they going to do this! Based on their changes, we would have lost two nights on a 9 night holiday long haul! Encroyable and totally unacceptable for Club seats!

Customer service is appalling just to speak to someone takes over 1/5 hours. trying to finalize my trip to Dubai and Thailand, considering cancelling and going with another provider after already spending 11k with them

We had our Holiday to Dubai booked for this Autumn but with Covid cases rising and further restrictions being heavily policed with uncontestable fines we thought it best to avoid Dubai for numerous reasons.
Emirates said they are not Tui and do not consider any holiday issues to be the responsibility of anybody beside the customer who is gambling booking with them.
We only wanted a delay or move destinations, we made no request for a full or partial refund.
The attitude was have a miserable holiday or lose your money altogether.
Obviously they are to big to need to provide customer satisfaction.
Honestly, what a shame in the way Emirates have moved forward in making a living as sky bandits.

Worst customer service ever - luggage handling. I flew from Copenhagen to JFK with Emirates through Dubai. My luggage didn't make it through. I filled out a PIR report in the airport when arriving. Emirates located my luggage but delivered it to the wrong address!!! I have called customer service 8 times over the last week and they all promise to help however no-one ever get back or help find the luggage. Result is that my two suitcases are now lost somewhere in New Orleans and I am not able to get any refund from Emirates as no-one ever gets back or want to help.

The worsest airplane staff I have ever experienced in life.

They are heartless racist and extremely rude.

Worst airways ever. The use the most fraudulent methods to deceive passengers. The firs flight was delayed for 3 hours! So my wife could not make to her second flight. They have not given her another boarding pass, no hotels, nothin. She has waited there for 6 hours and they Emirates staff in Dubai do not answer her. So frustrating. We even found a flight on Sky Scanner website and shown that to them. But they avoid to book that for her. Shame on Emirates airways all over the world.

EMIRATES from Dubai to CPH: the biggest fraud and the most incompetent Airline ever witnessed - and I’ve been around. For a ticket Price of 9.000 DK / 1.350 usd one would at least expect a seat you can sit in, “especially” when other empty seats are available. But NO. Not according to their policy. So standing for 6 hours it is. My seat in flex had 30 cm space bcs a Huuge guy was sitting next to it. If I wanted to change, then “I” had to pay extra. I even invited the crew to sit and see themselves, but they politely declined. Ehmm OK

A top run airline with a staff working as a swarm of entitled sheep, giving absolutely no care to revenue passengers. A mentality so ridiculous that it’s hard to comprehend

Check in at the airport (DXB) was terrible. The lady was on TikTok and we spent about an hour to check in less than 15 people. I saw the TikTok on her phone screen when she called us up to check us in. They were so slow and could care less about us all. The flight attendants who served us were very terrible also. They were treating us as if we didn’t belong there, or as if they were doing us favors. We were really excited to try Emirates to have the experience, but it turned out disappointing and very unimpressed. Emirates Airline was one of our dream airlines to travel on, and it turned out to be a disappointment. This 16hr DXB-DFW flight has been the worst experience for us, and I hope it’s the last time. I thought Emirates was the best out there, but I think I might be wrong (based on such bad experience and treatment).

On 1st july 2022 me and my fiance we boarded a flight from kenya,the passport control was delayed due to unknown cirmcustances..we were patient more than the expected time..
Finally we boarded the flight and we were welcomed in a warm matter..so as we proceeded our journey we felt thirsty and ordered drinks as per procedure we pressed the call button thrice for the crew to come through..we got our first drinks swiftly the lady was so nice and so welcoming..the second call we got a different crew she had eye glasses name by Zesrine Zbidi very rude and unproffetional staff who felt bothered each time we ordered for something she even talked very rude to us saying that she will confirm if they had drinks left whereas other crews gave us whatever we needed upon request she even gave us a shouting voice upon request i have personally known emirates for top notch service not such a staff with attitude and rudeness please as management you should look into the matter coz not only me had complain but the rest of my surrounding who were angry...
Emirates is the best flying platform please keep up but such people ruin our experience..

We travelled from Seychelles to London on the 21 May at 23:50 on 21 May, with a transit/ connection at Dubai airport. We arrived at Dubai from Seychelles at 04:20 in the morning on 22 May. Our flight from Dubai to London departed at 07:45 on 22 May, but we were asked to be at the boarding gate at 07:00. Boarding had started when we arrived at the gate at 06:45. Given that we were on the midnight flight from Seychelles, and were not served breakfast before landing, we were expecting to be served breakfast on our flight from Dubai to London, especially as we were boarding at 06:45. However, this turned out not to be the case. It must have been an hour later during the flight, around 08:45 that we were finally given something to eat and drink. It was a small jam pastry, a very small pot of yoghurt and a cup of water. We were offered a hot drink and I had some tea. The breakfast was very small, more of a snack, and I was very surprised that Emirates were not serving a full breakfast at this time. My husband and I were very hungry and couldn't sleep, despite only having slept 3-4 hours that night, due to our journey. The flight duration was 7 hours and 40 minutes. At 11:30 am, I got up and found a steward and asked him for a snack. He told me that they will be serving lunch in 30 minutes, and gave me a couple of packets of savoury biscuits. His manner was dismissive and cold, the sort of manner that aircrew reserve for economy passengers who are clearly beneath them. We ate the biscuits but were still hungry. I am not a big eater and am petite, but not having eaten since 23:00 the night before was taking it's toll. In frustration, I pressed the attendant button from my seat, as we were asked to fasten our seat belts due to the turbulence. No one came. Finally, we were served lunch at about 13:00 and I did complain to the stewardess. There was no apology, she just said I should submit this online complaint. I noticed that it took her about an hour to serve lunch as she was serving meals and drinks on her own without another staff member to help. This is unusual as we normally see 2 staff serving from each trolley. I was very disappointed in the flight and if I'd known better, my husband and I could have had breakfast at Dubai airport before boarding. But then, why should we, when the air tickets are quite expensive. It is normal to expect breakfast on a flight during 7 -9 am, don't you agree ? All in all, we won't be travelling with Emirates again.

If I can give 0 I will bc of the service of mostly of the staff of Emirates they are so rude & the way how they talk & they talk about the customer front of you it’s normal u will hear that tow staff they are talking & laughing about you on you face and also when you ask a help in the airport he Scream on my face & even on general the staff when they ask for something they ask by order .
As Emirates airlines they have to provide a training to teach her team how to handle the customer and how to approach them and to give good customer service bc sorry to say as Emirates has very bad customer service only very few staff they are polite